Client– Christiania taxi
Business goal- A web portal to provide customer care support.
Description– Complaint management is the process of handling, managing, reporting and responding to customer grievances. This process requires a streamlined approach and constant monitoring to ensure faster resolutions. The ticket management system is commonly used in an organization’s customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization’s other employees. A support ticket should include vital information for the account involved and the issue encountered.
Sources of customers for ticket generation
Customer can generate a ticket through different sources
3- Less than 3 ratings on the app give the customer a feedback option where they can write the reason behind the rating.
Applied Technologies: ASP.NET, Analytics and reports, UI/UX design and prototyping, Push notification, Manual testing.